Privacy policy statement

  

We take your privacy very seriously

We at SESMA (“we/us/our”) are committed to your privacy and protection of your personal information. SESMA acts responsibly and develops its business with integrity and in compliance with all applicable laws, regulations and professional standards.

By accessing and using this “Website”, you agree and consent to the collection, use and disclosure of your personal information, as outlined in this statement or as and when otherwise explicitly directed by you.

SESMA DOES NOT SELL THE PERSONAL OR DEVICE INFORMATION OF ITS CUSTOMERS TO ANY THIRD PARTIES.

What kinds of information is SESMA collecting?

We collect, use and store a variety information from which you can be identified, such as name, address, telephone number, email, country/region, gender, birth date, national identity number (or other similar identification numbers as applicable) and transactional information to operate our business and meet our clients.

This information is provided by you and normally it is collected electronically through email, over-the-phone or through our “Website” (i.e. via our Contact Us page and web forms), through in-person contact (i.e. via Business Cards, etc.) and through social media platforms if you participate in discussions or market studies.

We may also obtain personal information via automated technology when you interact with our “Website” by using cookies, server logs and other similar technologies.

For what purpose do we treat your personal data?

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • Respond to your requests and provide you with information.
  • Performance of the contract between both parties.
  • Process the payments you make to us and your account information when using our services.
  • Improve our level and quality of the products and services that we offer. In addition to offer you additional products and services.
  • Enhance our level of services and the content of our “Website”.
  • Communicate with you about any delinquencies in payments. To investigate cases of fraud or illegal activity.
  • Develop and test new features and notify you about changes to our services.
  • Protect the security of our products, services, and business.
  • Marketing and internal purposes (such as auditing, bug detection, error reporting and data analysis), but only when it is asked for and/or you voluntarily submit it to us.

Unless you otherwise consent, we will only use personal information for the purpose for which it was collected.

How long will we keep your data?

The personal data provided will be kept for the time necessary for the provision of the service requested or marketing of the product and during the legally established periods.

What is the legitimacy for the treatment of your data?

The legal basis for the treatment of your data is the execution of a contract or if it is not the case, it will be the consent of the interested party.

Does SESMA share my information with third parties?

We do not sell or rent your personal information to any third part except legal obligation or that the person concerned has explicitly authorized. We may share your information (in accordance with applicable privacy legislation) with selected third parties including:

  • IT Service Management: To provide us with support services in connection with our “Website” and marketing activities. Also including software developers, platform providers or cloud providers.
  • Data processing firms: To help us analyze our customer data and meet our standards of data protection.
  • Public bodies and regulatory authorities.
  • Other business partners, suppliers and sub-contractors for the performance and execution of any contract.
  • When required by law, regulation, court order or other court proceedings.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Non-personally identifiable information

We may also collect non-personally identifiable information to track data such as the number of visits to our “Website”. We use this information to understand how our visitors use our “Website” so that we may improve it and the services we offer.

Keeping your personal information secure

All information you provide to us is stored on our secure servers in the European Economic Area.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

What are your rights when you provide us with your data?

You have various legal rights in relation to the information you give us, or which we collect about you, as follows: *Subject to applicable data privacy laws*

  • You have the right to obtain information about whether SESMA is processing personal data that concerns them, or not.
  • You have the right to access, request and correct any personal information we hold on you that is inaccurate, incorrect, or out of date.
  • You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the information; or (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information or use your information to legal proceedings, for protecting the rights of any other person or for the exercise or defense of claim.
  • You have the right to request that we stop processing your personal information if this processing causes or is likely to cause unwarranted substantial damage or distress.
  • You have the right to request that we stop processing your personal information for direct marketing purposes.
  • You may have the right to confirm which of your personal information we possess and to request the identity of any third parties who have access to this information.
  • You have the right to request that any decision which significantly affects you is not based solely on automated decision making.

You can materially exercise your rights by sending an email to: admin@sesma-energy.com or sending written correspondence to: Pau Claris, 155, 3r, 1ª, 08009, Barcelona, Spain. In both, duly identifying yourself and expressly indicating the specific right you wish to exercise.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can submit a claim to the competent Data Protection Control Authority through of its website: www.agpd.es.

How to contact us?

For further questions regarding our Privacy Policy, or to express any concerns, please send an email to: admin@sesma-energy.com or send written correspondence to: Pau Claris, 155, 3r, 1ª, 08009, Barcelona, Spain.

Changes to our Privacy Policy

SESMA may modify or update this policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of our products and services after any modification to this policy will constitute your acceptance of such modification.

We take your privacy very seriously

We at SESMA (“we/us/our”) are committed to your privacy and protection of your personal information. SESMA acts responsibly and develops its business with integrity and in compliance with all applicable laws, regulations and professional standards.

By accessing and using this “Website”, you agree and consent to the collection, use and disclosure of your personal information, as outlined in this statement or as and when otherwise explicitly directed by you.

SESMA DOES NOT SELL THE PERSONAL OR DEVICE INFORMATION OF ITS CUSTOMERS TO ANY THIRD PARTIES.

What kinds of information is SESMA collecting?

We collect, use and store a variety information from which you can be identified, such as name, address, telephone number, email, country/region, gender, birth date, national identity number (or other similar identification numbers as applicable) and transactional information to operate our business and meet our clients.

This information is provided by you and normally it is collected electronically through email, over-the-phone or through our “Website” (i.e. via our Contact Us page and web forms), through in-person contact (i.e. via Business Cards, etc.) and through social media platforms if you participate in discussions or market studies.

We may also obtain personal information via automated technology when you interact with our “Website” by using cookies, server logs and other similar technologies.

For what purpose do we treat your personal data?

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • Respond to your requests and provide you with information.
  • Performance of the contract between both parties.
  • Process the payments you make to us and your account information when using our services.
  • Improve our level and quality of the products and services that we offer. In addition to offer you additional products and services.
  • Enhance our level of services and the content of our “Website”.
  • Communicate with you about any delinquencies in payments. To investigate cases of fraud or illegal activity.
  • Develop and test new features and notify you about changes to our services.
  • Protect the security of our products, services, and business.
  • Marketing and internal purposes (such as auditing, bug detection, error reporting and data analysis), but only when it is asked for and/or you voluntarily submit it to us.

Unless you otherwise consent, we will only use personal information for the purpose for which it was collected.

How long will we keep your data?

The personal data provided will be kept for the time necessary for the provision of the service requested or marketing of the product and during the legally established periods.

What is the legitimacy for the treatment of your data?

The legal basis for the treatment of your data is the execution of a contract or if it is not the case, it will be the consent of the interested party.

Does SESMA share my information with third parties?

We do not sell or rent your personal information to any third part except legal obligation or that the person concerned has explicitly authorized. We may share your information (in accordance with applicable privacy legislation) with selected third parties including:

  • IT Service Management: To provide us with support services in connection with our “Website” and marketing activities. Also including software developers, platform providers or cloud providers.
  • Data processing firms: To help us analyze our customer data and meet our standards of data protection.
  • Public bodies and regulatory authorities.
  • Other business partners, suppliers and sub-contractors for the performance and execution of any contract.
  • When required by law, regulation, court order or other court proceedings.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Non-personally identifiable information

We may also collect non-personally identifiable information to track data such as the number of visits to our “Website”. We use this information to understand how our visitors use our “Website” so that we may improve it and the services we offer.

Keeping your personal information secure

All information you provide to us is stored on our secure servers in the European Economic Area.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

What are your rights when you provide us with your data?

You have various legal rights in relation to the information you give us, or which we collect about you, as follows: *Subject to applicable data privacy laws*

  • You have the right to obtain information about whether SESMA is processing personal data that concerns them, or not.
  • You have the right to access, request and correct any personal information we hold on you that is inaccurate, incorrect, or out of date.
  • You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the information; or (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information or use your information to legal proceedings, for protecting the rights of any other person or for the exercise or defense of claim.
  • You have the right to request that we stop processing your personal information if this processing causes or is likely to cause unwarranted substantial damage or distress.
  • You have the right to request that we stop processing your personal information for direct marketing purposes.
  • You may have the right to confirm which of your personal information we possess and to request the identity of any third parties who have access to this information.
  • You have the right to request that any decision which significantly affects you is not based solely on automated decision making.

You can materially exercise your rights by sending an email to: admin@sesma-energy.com or sending written correspondence to: Pau Claris, 155, 3r, 1ª, 08009, Barcelona, Spain. In both, duly identifying yourself and expressly indicating the specific right you wish to exercise.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can submit a claim to the competent Data Protection Control Authority through of its website: www.agpd.es

How to contact us?

For further questions regarding our Privacy Policy, or to express any concerns, please send an email to: admin@sesma-energy.com or send written correspondence to: Pau Claris, 155, 3r, 1ª, 08009, Barcelona, Spain.

Changes to our Privacy Policy

SESMA may modify or update this policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of our products and services after any modification to this policy will constitute your acceptance of such modification.